Front Desk Coordinator

About the role

We are always open to connecting with exceptional candidates for our Front Desk Coordinator role. While we may not be actively hiring at this time, we welcome applications from individuals who feel aligned with our standards and approach.

This position plays a key role in creating a seamless, elevated client experience from start to finish. The ideal candidate is professional, detail-oriented, proactive, and takes initiative without being asked.

Responsibilities

• Greet guests warmly and professionally, both in-person and by phone
• Manage scheduling, confirmations, and client check-ins/outs using booking software
• Communicate clearly and kindly via email, text, voicemail, and social media inquiries
• Help with intake forms, record-keeping, and overall client organization
• Maintain a clean, welcoming front desk and waiting area
• Assist service providers in keeping the spa flow smooth and efficient
• Sterilize implements, run the autoclave, and clean up after services
• Restock refreshments, supplies, and maintain retail displays
• Perform light cleaning and take out trash
• Follow all spa protocols and maintain a calm, professional environment

What we're looking for

• Strong communication skills and a professional presence
• Highly organized with attention to detail
• Comfortable with technology and scheduling systems
• Ability to multitask and stay calm in a fast-paced environment
• A proactive mindset and willingness to take ownership of tasks
• Team-oriented with a positive, solutions-focused attitude